Refund policy

Exchange & Refund Policy

Last Updated: June 30, 2026

At Nutmane, we strive to ensure every order meets your expectations. If something isn't quite right, we're here to help.

Exchange Policy

We offer exchanges for eligible products within 7 days of delivery.

To be eligible for an exchange:

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, and packaging must be intact.

  • The product must not show signs of wear, damage, alteration, or washing.

  • A valid order number or proof of purchase is required.

Eligible Exchange Reasons

  • Incorrect size received

  • Wrong product received

  • Product received in damaged or defective condition

Size Exchange

If you need a different size, we'll gladly exchange your product subject to stock availability. If your requested size is unavailable, you'll receive a store credit equal to the product value.

Customers are responsible for shipping the product back to us for size exchanges unless the exchange is due to our error.

Return & Refund Policy

At Nutmane, we do not offer refunds for change of mind, incorrect size selection, or personal preference.

Refunds are only issued in the following situations:

  • You receive a damaged product.

  • You receive the wrong product.

  • The product has a verified manufacturing defect.

  • We are unable to fulfill your replacement or exchange request due to stock unavailability.

If approved, refunds will be processed to the original payment method within 5–7 business days after the returned product passes our quality inspection. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products without original tags or packaging.

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products returned after the eligible exchange period.

  • Items purchased during clearance sales or marked as "Final Sale."

  • Gift cards and promotional items.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A brief description of the issue

Once verified, we'll arrange a replacement or process a refund at no additional cost.

Exchange Process

  1. Contact our customer support team within 7 days of receiving your order.

  2. Share your order details and reason for the exchange.

  3. Once approved, you'll receive return instructions.

  4. Ship the product back securely in its original packaging.

  5. After inspection, we'll dispatch your replacement or issue store credit if applicable.

Cancellation Policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to our Exchange & Refund Policy.

Contact Us

For any exchange or refund-related assistance, please reach out to our customer support team with your order number. We aim to respond to all requests within one business day.